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shop FAQs

Orchid Delivery

How long will it take my order to arrive?

Orders will ship in 3-5 business days. Pricing and ship times adjusted due to higher volume and safety measures at this time.

Where do you ship?

We ship to the 48 continental united states. At this time, we do not ship to Hawaii, Alaska or internationally.

How do you ship straight from the greenhouse? How do the orchids stay fresh?

Because we ship straight from our greenhouses, you are guaranteed the freshest orchids. At our greenhouse, we carefully package each order to protect it as it makes its way to you. We ship using a special method of corrugated packaging, inserts and temperature controlling technologies.

Does someone have to be there to accept delivery?

No. However, to maintain the health of your orchid, it's recommended the shipment be picked up as soon as possible after arrival. For business or bulk orders, a signature is required.

My order arrived damaged. What can I do?

Oh no! We're sorry this happened. Please contact us so we can make things right.

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Can I make changes to my order?

Sure! Just contact us and let us know what you'd like to change.

Can I customize my order?

We're sorry, at this time we do not allow for customized ordering, but look for us to add this in the future.

payment

What kinds of payment do you accept?

Just Add Ice® accepts PayPal and credit cards.

product questions

How should I care for my orchid?

Please follow the guidelines here.