Shipping and Returns

At Just Add Ice, our job is to deliver happiness. From offering a selection of premium products, to guaranteeing secure packaging and on-time shipping, our goal is to provide a great customer experience. Because we ship straight from our greenhouses, you are guaranteed the freshest orchids. At our greenhouse, we carefully package each order to protect it as it makes its way to you.

Delivery & Shipping FAQ

My order arrived damaged. What can I do?

Oh no! We're sorry this happened. Please contact us so we can make things right.

Does someone have to be there to accept delivery?

We do not require someone to be home to receive the order. However, as these are live goods, to ensure the best quality of your plant, we recommend bringing the packaging inside as soon as possible. High heat, excess rain, and cold weather will damage or kill your plant.

For business or bulk orders, a signature is required.

Where do you ship?

We ship to the 48 continental united states. At this time, we do not ship to Hawaii, Alaska or internationally (including Canada).

How long will it take my order to arrive?

Orders will ship in 3-5 business days. Pricing and ship times adjusted due to higher volume and safety measures at this time.

Can I make changes to my order?

Sure! Just contact us and let us know what you'd like to change.

Can I customize my order?

We're sorry, at this time we do not allow for customized ordering, but look for us to add this in the future.

Do you offer same-day shipping?

All orders received by 12pm EST Monday through Friday will ship that same day from our facility in Oberlin, Ohio via UPS Ground. Orders received after 12pm EST will go out the following business day. Orders received after 5PM EST on Friday, will go out on the following Monday. With Standard Shipping, all orders should arrive between 3-5 business days.

What are the holiday shipping deadlines?

Sending a gift this holiday season? See our shipping cut-off dates below to ensure it arrives in time! 



November 24, 2022


Starts December 18, 2022


December 25, 2022

Order by (Standard Shipping): 

12PM EST Wednesday, November 16, 2022

12PM EST Tuesday, December 6, 2022

12PM EST Tuesday, December 13, 2022

 Delivers by (Standard Shipping): 

Wednesday, November 23, 2022

Friday, December 5, 2022

Friday, December 23, 2022


Payment & Cost FAQ

How much does shipping cost?

Orders $0.00–$99.99 are $14.99

Orders $100.00 and up are $19.99

Standard Shipping (2 - 5 Business Days)

What kinds of payment do you accept?

Just Add Ice® accepts PayPal and credit cards.

Order FAQ

What should I expect after I place an order?

Order Confirmation - You will receive an order confirmation email listing your order details. 

Order Prepping - When your order is being prepared to be shipped, you will receive an email notification including a tracking number – it may take 1-2 days for the tracking number to become active. 

Order Delivered – Once your order has been delivered, you will receive a confirmation email.

I'd like to speak to Customer Service

Whether you need help placing your order, have questions for our talented growers, or have received a damaged delivery, please contact our team – here.

Our office hours are Monday thru Friday, 9AM – 5pm EST. We will do our best to get back to you within 2 business days. 


Just Add Ice Holiday Operations Schedule

Our offices will be closed, and no shipments or customer service will be available on these days:

  • Thanksgiving Day: Thursday, November 24, 2022
  • Christmas Eve: Saturday, December 24, 2022
  • Christmas Day: Sunday, December 25, 2022
  • Christmas observance: Monday, December 26, 2022
  • New Year’s Eve: Saturday, December 31, 2022
  • New Years Day: Sunday, January 1, 2023
  • New Years observance: Monday, January 2, 2023